Grievance Redressal Policy

At Ataki, customer satisfaction is at the core of everything we do. We are committed to providing high-quality products, reliable service, and a seamless shopping experience.

If you have any concerns, complaints, feedback, or grievances regarding our products, services, payments, deliveries, or website experience, we encourage you to contact us. We are committed to resolving all customer concerns fairly, transparently, and promptly.

How to Raise a Grievance

If you experience any issue with your order or our services, please contact our customer support team using any of the following methods:

Customer Support

Email: support@ataki.in

Phone: +91-9718006090

Website: https://ataki.in

Information Required

To help us investigate and resolve your concern efficiently, please provide:

• Your full name

• Registered email address

• Contact number

• Order number or transaction ID (if applicable)

• Detailed description of the issue

• Relevant screenshots, photographs, or supporting documents (if applicable)

Providing complete information will help us process your grievance more quickly.

Acknowledgement of Complaint

Upon receiving your grievance, we will acknowledge your complaint within 48 business hours.

You may receive confirmation via email, phone call, or other available communication channels.

Resolution Timeline

We aim to resolve all customer grievances within 7 business days from the date of receipt.

In cases where additional investigation is required, we will keep you informed about the progress and provide an estimated resolution timeline.

Escalation Process

If you are not satisfied with the resolution provided by our customer support team, you may escalate the matter to our Grievance Officer.

Our Grievance Officer is responsible for reviewing unresolved complaints and ensuring that customer concerns receive appropriate attention and resolution.

Grievance Officer

Name: Deepak Singh Rawat

Designation: Grievance Officer

Email: grievance@ataki.in

Contact Number: +91-9718006090

Commitment to Fair Resolution

Ataki is committed to:

• Treating all customer complaints fairly and respectfully.

• Investigating grievances objectively.

• Providing timely updates throughout the resolution process.

• Improving our products and services based on customer feedback.

We value your trust and appreciate the opportunity to address any concerns you may have.

Contact Us

For any questions regarding this Grievance Redressal Policy, please contact:

Ataki

Website: https://ataki.in

Email: ataki.support@gmail.com

Phone: +91-9718006090

Customer Support Hours: Monday to Saturday

9:00 AM to 7:00 PM

We are dedicated to ensuring a positive and satisfactory experience for every customer.