Shipping Policy

Shipping Policy


At Ataki, we are committed to delivering your orders quickly, safely, and efficiently. This Shipping Policy explains our shipping procedures, delivery timelines, and related information for orders placed through https://ataki.in.

This Shipping Policy applies to orders shipped within India only.

Order Processing

All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

Please note that during peak seasons, sales events, or unforeseen circumstances, processing times may be slightly extended.

Shipping & Delivery Time

Estimated delivery times are as follows:

Standard Delivery

  • Metro Cities: 3-5 Business Days

  • Tier 2 & Tier 3 Cities: 4-7 Business Days

  • Remote Locations: 5-10 Business Days

Please note that delivery timelines are estimates and may vary depending on your location, courier service availability, weather conditions, or other factors beyond our control.

Shipping Charges

Shipping charges are calculated based on:

  • Product weight and dimensions

  • Delivery location

  • Shipping method selected at checkout

Applicable shipping charges will be displayed during checkout before payment is completed. We may offer free shipping promotions from time to time, subject to eligibility criteria.

Order Tracking

Once your order has been dispatched, you will receive:

  • A shipping confirmation email

  • Tracking details

  • Courier partner information

You can use the tracking number provided to monitor the status of your shipment. If you do not receive tracking information within 48 hours of placing your order, please contact our support team.

Delivery Partners

To ensure reliable delivery across India, we work with trusted courier partners, including:

  • Delhivery

  • Blue Dart

  • DTDC

  • XpressBees

  • Ekart

  • Shadowfax

  • India Post

Courier partners may vary depending on your location and product availability.

Incorrect Address Information

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete address is provided:

  • Delivery may be delayed.

  • Additional shipping charges may apply.

  • Returned shipments may incur return and re-shipping fees.

Ataki shall not be responsible for delays or failed deliveries resulting from inaccurate customer-provided information.

Failed Delivery Attempts

If delivery cannot be completed due to:

  • Incorrect address

  • Unavailable recipient

  • Refusal to accept the package

The shipment may be returned to our facility.

In such cases:

  • Original shipping charges may not be refundable.

  • Additional shipping charges may apply for re-dispatching the order.

  • Refunds, if applicable, may be processed after deducting shipping and handling costs.

Damaged Packages

Upon receiving your package, please inspect it carefully before accepting delivery.

If the package appears damaged, tampered with, or incomplete:

  • Refuse delivery whenever possible, or

  • Clearly note the issue with the delivery agent before accepting the package.

Please contact our support team immediately and provide:

  • Photos of the package

  • Photos of the product

  • An unboxing video (if available)

This will help us resolve the issue as quickly as possible.

Delayed Deliveries

While we strive to meet estimated delivery timelines, delays may occasionally occur due to:

  • Weather conditions

  • Transportation disruptions

  • Public holidays

  • Natural disasters

  • Courier operational issues

Ataki is not liable for delays caused by circumstances beyond our reasonable control, but we will do our best to assist in tracking and resolving delivery issues.

Public Holidays

Deliveries are generally not made on national holidays, regional holidays, or courier-designated non-working days.

Orders affected by holidays may require additional transit time.

Contact Us

For any shipping-related questions or concerns, please contact us:

Ataki


Website: https://ataki.in

Email: ataki.support@gmail.com

Phone: -91-9718006090

Customer Support Hours: Monday to Saturday, 9:00 AM to 7:00 PM

We are always happy to assist you with your order and delivery inquiries.